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FAQ
We hope that your transaction with JawlineMe™ is as effortless as possible, but we are realistic in acknowledging that problems will occasionally occur.
Before contacting our support staff, please check our FAQ to see if your question has already been asked. While our support staff endeavour to reply to all questions and queries within 24 hours, why wait if you don't have to?
Where is my order?
This is our most common question. Don't worry, click the below button to find out more...
What is my tracking number?
Tracking should be available 1 day after making your order. If more than 2 days has passed and you still don't have a tracking code please contact support.
Missing Items
If something is missing from your order, please contact us and we will help you as soon as we can.
Order Amendments/Cancelations
If you need to edit your order at all, you must contact us within 2 hours so we can make changes (If your package has dispatched before you contact us even within 2 hours, we can't cancel your order so please write to us as soon as possible).
We are able to change:
- Items in your order
- Your address
- Your name/email
Import Taxes:
Import taxes is something that we do not cover. If you have to pay extra fees to pick your products up from us when it reaches your destination you do have to pay for that yourself. We ship from Chicago in the US, so please research this before you order from us so it doesn't come as a surprise.
Cancelations:
If you would like to cancel your order you have 2 hours to do so. Contact us immediately if you would like to cancel. If 2 hours has passed then we are unable to cancel your order as it would have already been shipped (If your package has dispatched before you contact us even within 2 hours, we can't cancel your order so please write to us as soon as possible).
Your refund for a cancelled order will take 2-5 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.
You can contact us at the bottom of this page and view our refund & return policy on the button below:
Item arrived damaged
Around 1 in 1000 items do arrived damaged due to some postage companies not treating our parcels well. If your item has arrived damaged, we would like to apologise.
Please contact us on the button at the bottom of this page and include the following:
- Your order number
- A picture of your damaged product
Once we have this information, we will be able to send out a replacement, free of charge.
Contacting Us
Thanks for reading our FAQ. We really appreciate it, really!
Now, to contact us, please click on the button below: