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    Refunds & Returns

    Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

    To be eligible for a return you must have the product with the original packaging and we require a receipt or proof of purchase. We will not pay for the shipping cost when you send us back your item.

    Please do not send your purchase back to us before you have our confirmation.

    Refunds (if applicable)
    If you wish to receive a refund within 60 days of your purchase. Kindly email support@jawlineme.com and explain what you didn't like. We have a 60 day satisfaction guarantee so if you're ain't happy with your results we will issue a 100% refund. 

    When the refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually takes 5-10 business days).

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@jawlineme.com.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@jawlineme.com with pictures and order details and we will help you out as fast as possible. 

    Please note that we will cover the shipping fee for sending the replacement. 

    To return your product, please reach out to our support for complete instructions. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. 


    Lost Order
    Orders that are marked as "Delivered" by the courier will not be eligible for a claim. 

    Lost or damaged in transit must be filed within 90 days of the original ship date. Any claims submitted after this time frame will not be valid for processing or reimbursement due to limitations on when claims are accepted for approval by the carriers. 

    An order is considered as lost if there has been no tracking update for 30 days (15 days for US orders) based on the carrier's website.